Frequently Asked Questions
Everything you need to know about shopping with Highgrove Gardens
What is your standard shipping timeframe?
We offer premium express shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-12 business days depending on the destination.
How do I return a garment if it doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with all Highgrove Gardens tags attached. Please visit our returns portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
Yes, we pride ourselves on ethical fashion. Our collections utilize organic cotton, recycled polyester, and ethically sourced wool to ensure high quality with a low environmental footprint.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Afterpay.
How can I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to our carrier's real-time tracking portal.
Do you offer a size guide for your collections?
Absolutely. Each product page features a detailed size chart with exact measurements in both inches and centimeters to help you find your perfect fit.